Terms of service
Last updated: September 12, 2026
Welcome to saunaselect.shop. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from SAUNA SELECT LTD.
By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Us
SAUNA SELECT LTD
The Rowan Tree Centre
385 Pomeroy Road
Pomeroy, Dungannon
Northern Ireland
BT70 3FD
United Kingdom
Email: help@saunaselect.shop
Phone: +44 7957665854
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Copy, reproduce, or commercially exploit website content without our permission
- Submit false, misleading, or fraudulent information
- Use automated systems to access or collect information from the website in a manner that is not authorised
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and other information displayed on our website are accurate.
However, product images may vary slightly from the actual product due to photography, lighting, screen settings, manufacturing variations, or other factors.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
Product availability is subject to change without notice.
4. Sauna Installation and Use
Saunas must be installed, operated, and maintained in accordance with the manufacturer's instructions and any applicable local laws, regulations, electrical requirements, and safety standards.
Customers are responsible for ensuring that the intended installation location is suitable for the sauna.
Where electrical installation is required, customers should use a suitably qualified and appropriately licensed electrician or professional where required by local law.
Do not modify electrical components or other safety-related parts of a sauna unless expressly permitted by the applicable manufacturer's instructions.
Customers are responsible for following all safety instructions supplied with the product.
SAUNA SELECT LTD is not responsible for damage or injury resulting from improper installation, misuse, unauthorised modification, failure to follow safety instructions, or use contrary to the manufacturer's instructions.
5. Product Suitability
Before purchasing, customers should carefully review the product specifications, dimensions, electrical requirements, installation requirements, and intended use.
If you are unsure whether a particular sauna is suitable for your location or requirements, please contact us before placing your order.
6. Prices
All prices displayed on our website are subject to change without notice.
We make reasonable efforts to ensure that pricing information is accurate. However, if a significant pricing error occurs, we reserve the right to contact you before fulfilling the order.
Any applicable taxes, duties, shipping charges, or other fees will be displayed or communicated where applicable.
7. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation email confirms that we have received your order but does not necessarily mean that the order has been accepted and dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- There is an obvious pricing or product-description error
- We suspect fraudulent or unauthorised activity
- We are unable to fulfil the order
- Information supplied by the customer is incomplete or inaccurate
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
8. Payment
Payment must be successfully received before an order can be processed and dispatched.
Payments may be processed through third-party payment providers. Your use of a third-party payment service may also be subject to that provider's own terms and policies.
We do not guarantee that any particular payment method will always be available.
9. Shipping and Delivery
Our standard estimated shipping time is 5–8 business days.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays, transportation issues, or other unforeseen events.
For additional information, please see our Shipping Policy.
Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible and suitable for receiving large sauna products.
10. Returns, Refunds, and Cancellations
Returns, refunds, cancellations, and defective products are handled in accordance with our Refund & Returns Policy and applicable consumer protection laws.
Nothing in these Terms is intended to remove or restrict any legal rights that cannot lawfully be excluded.
11. Faulty or Damaged Products
If your product arrives damaged or develops a fault, please contact us promptly at help@saunaselect.shop.
We may request photographs, videos, order information, or other details to help us investigate the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement parts, replacement of the product, or a refund.
12. Intellectual Property
Unless otherwise stated, all content on saunaselect.shop, including text, photographs, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to SAUNA SELECT LTD.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
13. User Content
If you submit reviews, photographs, testimonials, comments, or other content to us, you represent that you have the right to provide that content.
By submitting content to us, you grant SAUNA SELECT LTD a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, fraudulent, or otherwise inappropriate.
14. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment providers, delivery companies, or other external platforms.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to separate terms and conditions.
15. Website Availability
We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
16. Limitation of Liability
To the fullest extent permitted by applicable law, SAUNA SELECT LTD will not be responsible for losses that are not reasonably foreseeable or for indirect, incidental, special, or consequential losses arising from your use of the website or products.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or limits your statutory consumer rights.
17. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, war, terrorism, strikes, transportation disruptions, government actions, epidemics, supply-chain disruptions, power failures, or other events beyond our reasonable control.
18. Governing Law
These Terms are governed by the laws applicable in Northern Ireland, subject to any mandatory consumer protection laws that apply to customers in their place of residence.
If you are a consumer, nothing in these Terms is intended to deprive you of any mandatory rights or protections available to you under the laws applicable to your purchase.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, website, or legal requirements.
The updated version will be published on this page with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.
21. Contact Us
If you have any questions about these Terms of Service, please contact us:
SAUNA SELECT LTD
The Rowan Tree Centre
385 Pomeroy Road
Pomeroy, Dungannon
Northern Ireland
BT70 3FD
United Kingdom
Email: help@saunaselect.shop
Phone: +44 7957665854
Website: saunaselect.shop