Privacy policy

Last updated: September 12, 2026

SAUNA SELECT LTD ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or make a purchase through saunaselect.shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

SAUNA SELECT LTD

The Rowan Tree Centre
385 Pomeroy Road
Pomeroy, Dungannon
Northern Ireland
BT70 3FD
United Kingdom

Email: help@saunaselect.shop
Phone: +44 7957665854

2. Information We Collect

We may collect personal information that you provide to us when you use our website, place an order, contact us, or otherwise interact with our services.

This information may include:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Product information
  • Communications you send to us
  • Information you provide when requesting customer support
  • Any other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Website usage information
  • Referring website
  • Date and time of visits

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of purchased products
  • Process payments through our payment providers
  • Communicate with you about your order
  • Provide customer service and support
  • Respond to enquiries and requests
  • Manage returns, refunds, and exchanges
  • Improve our website, products, and services
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

4. Payment Information

When you make a purchase, your payment may be processed by a third-party payment provider.

We do not need to store your complete payment card details on our own systems where payment processing is handled by an external payment provider.

Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve functionality, and, where applicable, support advertising or marketing activities.

Cookies may include:

  • Essential cookies: Required for the website and checkout to function.
  • Functional cookies: Used to remember preferences and improve your experience.
  • Analytics cookies: Used to understand how visitors use our website.
  • Marketing cookies: Where applicable, used to support relevant advertising and marketing activities.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings and, where available, our website's cookie preferences.

Disabling certain cookies may affect the functionality of the website.

6. Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

  • Payment processors
  • Shipping and delivery companies
  • Website and hosting providers
  • E-commerce service providers
  • IT and technical service providers
  • Customer support providers
  • Analytics or marketing providers, where applicable
  • Professional advisers
  • Government authorities or law enforcement where legally required

We do not sell your personal information for money.

Third parties that process personal information on our behalf are expected to handle that information appropriately and in accordance with applicable legal requirements.

7. International Data Transfers

Because we serve customers in the United Kingdom and United States and may use service providers located in different countries, your personal information may be transferred to and processed in countries outside the country where you live.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on:

  • The purpose for which it was collected
  • Our ongoing business relationship with you
  • Legal, accounting, and tax requirements
  • Dispute resolution requirements
  • Fraud prevention and security requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request portability of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the details below.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you subscribe to receive marketing communications from us, we may use your email address to send information about our products, promotions, offers, and services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant communication or by contacting us.

We will respect applicable legal requirements regarding marketing communications.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. UK Privacy Rights

If you are located in the United Kingdom, your personal information is generally subject to applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018, as applicable.

Depending on the circumstances, you may have rights regarding access, correction, deletion, restriction, objection, and portability of your personal information.

If you have a privacy concern that we cannot resolve, you may also have the right to raise a concern with the UK's data protection regulator.

15. US Privacy Rights

Privacy rights for customers in the United States may vary depending on the state in which you reside.

Certain US states provide consumers with additional rights concerning the collection and use of personal information.

Where applicable, SAUNA SELECT LTD will comply with the privacy requirements that apply to our business and your circumstances.

If you wish to exercise a privacy right, please contact us using the details provided below.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise an applicable privacy right, please contact us:

SAUNA SELECT LTD
The Rowan Tree Centre
385 Pomeroy Road
Pomeroy, Dungannon
Northern Ireland
BT70 3FD
United Kingdom

Email: help@saunaselect.shop
Phone: +44 7957665854

Website: saunaselect.shop