Shipping policy

Last updated: September 12, 2026

At SAUNA SELECT LTD, we are committed to delivering your sauna safely, securely, and as quickly as possible. This Shipping Policy explains our delivery process, estimated shipping times, and what to expect when placing an order through saunaselect.shop.

1. Shipping Destinations

We currently ship our sauna products to customers in:

United Kingdom
United States

If you are unsure whether we can deliver to your location, please contact us before placing your order.

2. Processing and Shipping Times

Orders are typically processed and dispatched promptly after payment has been successfully received.

Our estimated delivery time is:

5–8 business days

Delivery times are estimates and may vary depending on your location, product availability, carrier delays, weather conditions, customs procedures, or other circumstances outside our control.

Please note that orders may require additional processing time during holidays, promotional periods, or periods of unusually high order volume.

3. Shipping Costs

Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the destination, product, order size, and applicable delivery arrangements.

4. Order Tracking

Where tracking is available, you will receive shipping and tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

5. Delivery Delays

While we aim to meet the estimated 5–8 business day delivery timeframe, delays can occasionally occur.

SAUNA SELECT LTD is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather
Transportation or carrier delays
Customs processing
Public holidays
Incorrect or incomplete delivery information
Unforeseen logistical disruptions

If your order appears to be significantly delayed, please contact us and we will assist you in checking the status of your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.

Additional shipping charges may apply if the order needs to be reshipped due to incorrect information supplied by the customer.

7. Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your sauna or any part of your order arrives damaged, defective, or appears to be missing components, please contact us promptly at help@saunaselect.shop.

Where possible, please provide:

Your order number
A description of the issue
Clear photographs or videos of the packaging and product
Photographs of any visible damage

This information helps us investigate the issue and determine the appropriate solution as quickly as possible.

8. International Orders and Customs

For orders shipped to the United States or other destinations outside the United Kingdom, additional customs procedures, import requirements, duties, taxes, or fees may apply depending on the destination.

Any applicable customs duties, import taxes, or other charges that are the responsibility of the customer will be communicated where applicable and may be payable by the recipient.

Customs processing can also affect the estimated delivery timeframe.