Refund policy

Last updated: September 12, 2026

At SAUNA SELECT LTD, we want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, our customer service team is available to help.

This Refund & Returns Policy explains when and how you may cancel an order, return a product, or request a refund.

1. Order Cancellations

You may request cancellation of your order before the product has been dispatched.

To request a cancellation, please contact us as soon as possible at help@saunaselect.shop and provide your order number.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to our return procedure.

If a cancellation is approved before dispatch, we will issue a refund to the original payment method.

2. Returns

We accept eligible returns in accordance with applicable consumer protection laws.

For unused and unopened products, please contact us within 14 days of delivery to request a return.

The product must:

Be unused and in its original condition
Include all original packaging, accessories, manuals, and components
Not have been assembled, installed, modified, or damaged after delivery
Be returned in a condition suitable for resale

Because saunas are large and specialist products, customers should contact us before arranging or sending any return.

Do not send a product back without first receiving return instructions from SAUNA SELECT LTD.

3. Products That Cannot Be Returned

A return may be refused where a product has been:

Used or assembled
Installed or connected to electrical power
Modified or altered
Damaged after delivery due to misuse, improper installation, or improper handling
Returned without its original components or packaging, where those items are reasonably required

This does not affect your statutory rights where a product is faulty, defective, not as described, or otherwise does not conform to applicable consumer protection law.

4. Damaged Products on Delivery

Please inspect your sauna and its packaging when it arrives.

If your order arrives damaged, please contact us as soon as possible at help@saunaselect.shop.

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the packaging, including any visible external damage
Video evidence where appropriate

Please retain the original packaging until the issue has been resolved.

We will review the information provided and work with you to determine the appropriate resolution, which may include replacement parts, a replacement product, repair, or refund where applicable.

5. Faulty or Defective Products

If your sauna develops a fault or is defective, please contact us at help@saunaselect.shop.

Depending on the nature of the issue and your legal rights, we may offer:

Troubleshooting or technical assistance
Replacement parts
A repair
A replacement product
A partial or full refund

Nothing in this policy limits any mandatory statutory rights you may have under applicable consumer protection laws.

6. Return Shipping

For returns that are made because you have changed your mind, return shipping and associated costs may be the customer's responsibility, where permitted by applicable law.

Because our saunas are large and heavy products, return transportation can be costly. We recommend contacting us before making a purchase if you have any questions about the product's dimensions, specifications, suitability, or installation requirements.

Where a product is returned because it is faulty, damaged, incorrect, or otherwise does not conform to the applicable legal requirements, SAUNA SELECT LTD will address return shipping costs as required by applicable law.

7. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card provider, or payment processor.

If a returned product does not meet the applicable return requirements, we may be unable to provide a refund or may contact you to discuss the available options.

8. Partial Refunds

In certain circumstances, a partial refund may be appropriate, for example where a product has minor damage or an issue that does not require a full return.

Any partial refund will be agreed with the customer before it is processed.

9. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us before arranging an exchange.

We will assess the issue and, where appropriate, arrange a replacement or another suitable remedy in accordance with applicable law.

10. UK Consumer Rights

For customers in the United Kingdom, nothing in this policy is intended to exclude or restrict your statutory consumer rights.

Where applicable, consumers may have rights under UK consumer protection legislation, including rights relating to goods that are faulty, not as described, or not of satisfactory quality.

Where a statutory right applies, that right takes precedence over any conflicting provision in this policy.

11. US Customers

For customers in the United States, returns, refunds, warranties, and remedies may be subject to applicable federal and state consumer protection laws.

Nothing in this policy is intended to remove or limit rights that cannot legally be excluded or limited under applicable law.